Return Policy

We know you'll love your new Wallplanks!

But if for some reason, it just doesn't work out, here's our return policy:

Looking for a refund? Here's the good news!

All of our cartons can be returned for a full refund within 30 days of purchase.

The fine print:

We understand that everyone changes their mind at some point. With the exception of sample orders, as long as your refund request is submitted within the first 30 days of purchase, you will see your refund issued back to the card with which you placed the order. If you paid by other means or no longer have the card active, we're happy to send you a Check as well. Unfortunately, if your request is not received within 30 days of the date of purchase, we will not be able to issue a refund. In order to be eligible for a return, the items must be unused and in the same condition in which they were received, including the original packaging. Samples are ineligible for a refund.

Love your planks but need a replacement? 

We're all human and definitely make mistakes from time to time. In order to ensure you get exactly what you need for the job at hand, exchanges can be requested within 30 days of purchase. However, if 30 days have passed since your purchase, we regretfully cannot offer you an exchange. To be eligible for a replacement, your item must be unused and in the same condition that you received it including the original packaging. 

Missed the 30-day window for a return or exchange?

You're in luck! All cartons can still be returned for an online credit up to 60 days after placing your original order. A credit will be issued via a unique discount code for the full order value at the time of purchase. However, should the 60 days pass, we won't be able to offer a store credit. As in other cases, in order to be eligible for a return, the items must be unused and in the same condition that you received them, including the original packaging.

We appreciate your understanding and will happily do our best to make sure you are provided with the materials you desire to complete your amazing new project! 

 

To request a return, look up your order and item by following the steps below: