30 Days to Change Your Mind
It's important to us that you're happy with your Wallplank purchase, and we will back that up with our return polices. If you're not totally satisfied with your purchase you can return it within thirty (30) days, with the exception of our Wallplank Sample orders and limited edition items. While we hope it doesn't come to this, we'll make it as painless as possible by providing returned shipping labels and issuing a refund by the same method as your original payment. Refunds that are issued will be for the full amount minus the cost of return shipping. In addition to the "30-day Satisfaction Guarantee." Wallplanks is covered by a 25 Year Residential Warranty.
Products must be returned with proof of purchase in new and unused condition, and if possible, the original packaging. Unless faulty, we may refuse the return or offer an exchange credit only if the return critera is not fully met.
Only purchases made directly from Wallplanks.com qualify for the 30-Day Satisfaction Guarantee. For all other Wallplanks, please contact your authorized reseller for merchant guarentees.
Love It or Exchange It
If you need to exchange your order you must do so within 30 days of receiving your order. A shipping fee will be applied to any exchange order, unless faulted by Wallplanks. Our exchange process starts with inititaing a return through our website or through the help of customer service. A new paid order would then be placed for the new carton order. Once the return is received, a refund will be issued on the original order. Refunds will be issued for the full amount minus the cost of return shipping. No exchanges are accepted after thirty (30) days or if the product has been installed or altered in any way. Please take the time to inspect your order upon delivery to ensure everything arrived as expected.
Your items must be unused and in the same condition that you recieved it, including the original packaging, for it to be considered a true exchange.
Missed Your 30 Day Window?
You're in luck! Wallplanks wants to make sure you're completely satisfied with your items. All cartons can still be returned for an online credit up to one hundered (100) days after placing your original order. A credit will be issued by a unique discount code for the full order value at the time of purchase.
Should your one hundered (100) days pass, Wallplanks will not be able to offer a credit, and your items must uphold our return policy by being returned in new and unused condition and if possible, include the original packaging.
How to Return
Requesting a Return - Look up Your Order Below and follow the listed procedure: